By Chris Barranco
SentriLock is bolstering security to the SentriKey® Real Estate website and SentriKey® Real Estate mobile app. New security enhancements, effective Wednesday, September 1, will include the addition of account security questions
and cell
phone verification.
Purpose
Security Questions will strengthen account verification, much like a users current pin. Users will have the ability to select from 10 predetermined questions and enter personalized answers. Once those answers are saved, a cell phone verification prompt will be activated.
Customer Support will be able to use these questions to validate a users identity, if they cannot remember their PIN or password. This will eliminate the need for a PIN/Password reset email.
The Security Questions & Cell Phone Verification Process - Starting 9/1/21
If you are a current customer, you will:
1. Receive a pop-up screen prompting you to make a selection on the SentriKey® Real Estate website or in the SentriKey® Real Estate mobile app.
2. Answer two questions from the predetermined list.
3. Be prompted to verify your cell phone number. Note: If your account features a verified cell phone, this step is omitted.
4. Receive a cell phone verification prompt. If your cell phone isn't verified, your security questions will not be saved.
If you are a new customer, you will:
1. Select and answer two questions from the predetermined list as part of your initial account activation.
2. Receive a cell phone verification prompt once you successfully activate your account.
If you have any questions, please contact the SentriLock Customer Support team at 513-618-5800 or email their team at support@sentrilock.com.
