Lockbox Service

 
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Real Estate App Today!

 

Worried about cell service in remote areas or dead spots with the SentriKey® Real Estate mobile app?

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SentriLock Updates: March 17, 2022

With the sunsetting of the SentriCard right around the corner on March 21, NVAR wants to keep you updated on using your SentriLock lockbox!

No Cell Service? Mobile Access Codes have improved! Open your SentriKey® App every day to ensure you have the most up-to-date data and you will be able to open your lockboxes even in areas without cell phone service.

Visit the SentriKey® App School to learn more about your SentriKey App, troubleshoot issues and get questions answered.

Need help with your lockbox? Visit us at NVAR and one of our team members will be happy to assist you and walk you through steps to use your SentriKey App effectively.

Click here to learn how to download the SentriKey® Real Estate Mobile App.

 

 

Lockbox Incentive Program

NVAR has been notified by SentriLock that due to worldwide supply chain disruptions, they are not able to produce sufficient inventory to meet the current demand for new lockboxes.
 
In light of SentriLock's inability to produce and ship sufficient inventory, we are temporarily pausing the NVAR lockbox incentive program.
 
The incentive has been tremendously successful since it was first launched in June. Many of you responded by purchasing new Bluetooth lockboxes at a discount with the trade-in of your old lockboxes. We intend to resume that incentive at the earliest opportunity once we're informed by SentriLock that their supply chain issues have been resolved.
 
Please watch for additional communication from us on this issue and check this page for the latest updates, FAQ and tutorials.

SentriLock (FAQs)

What is a Lockbox?
How do I sign up for SentriLock?
How do I Ensure the App Works with No Cell Service?
How do I access a non-Bluetooth (navy blue) lockbox without a SentriCard® Key?
Why Should I upgrade my lockbox to a Bluetooth version?
What should SentriCard® users do now?
The card works for me, why should I switch?
Which jurisdictions offer access rights (Reciprocity) on your SentriKey System?
How Do I Assign My LockBox To Another Region or Association?
Do You Want to Keep DC Settings on?
How do I transfer ownership of a Lockbox?
Is there a way to recycle my old non-Bluetooth NXT lockboxes?
SentriLock-Unlock (1)

About SentriLock

SentriLock is the official lockbox solution for the National Association of Realtors®. As the leading electronic lockbox manufacturer and leading provider of property access management solutions, SentriLock operates in support of Realtors® and the industry, offering an easy to use, reliable and secure system.

SentriLock contracts with local Realtor® Associations or MLSs to provide its products and services to Realtors® . You can purchase lockboxes through NVAR, where staff members can then authorize you for the SentriKey® Real Estate Mobile App, which allows you to manage your Lockbox inventory, view access logs, and control your personal settings related to lockbox features and more.

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The future of real estate has arrived. We know how important a seamless on-the-market experience is for you and your clients; that's why we offer the latest lockbox technology.  

Harness the Power of your SentriKey® App

  • SentriLock has evaluated their keycard technology and concluded that they will be retiring the cards, and the non-Bluetooth lockboxes will become obsolete. This transition will occur in 2022. Instead of the SentriCard®, the SentriKey® Real Estate Mobile App will be the sole means of access for lockboxes.   
  • Advantages include:
    • Ability to access lockboxes without the need for Wi-Fi.
    • The refresh feature, which safeguards the private information linked to your account. This eliminates the possibility of Keycard loss or theft. 
    • No need for card renewals. 
    • Access to information regarding property listing and SentriLock partners. 

SentriLock has published a General Overview video of the SentriKey® Real Estate Mobile App, as well as a deeper dive into the application's Enhanced Features. 

Read more from our SentriLock announcement here

Click here to download the SentriKey® Real Estate Mobile App for iPhone. 
Click here to download the SentriKey® Real Estate Mobile App for Android.

Click here for SentriLock Registration

Blog Articles

SentriLock Update 4/1/22

Apr 1, 2022, 14:53 PM by Thomas Finney
Updates on Sentrilock and the sunsetting of the key card.

FAQs and How To's for Transitioning to the SentriKey® Real Estate Mobile App (1)

By Thomas Finney 

On March 22, SentriLock sunsetted certain capabilities of the SentriCard®. SentriCards® can still be used to take ownership of lockboxes, change your lockbox settings, and operate your own lockboxes. However, Realtors® cannot access other agents’ boxes with their own SentriCard®.  

The original date for sunsetting the SentriCard was January 1, 2022, but it was extended by SentriLock to March 22.  

Why is the SentriCard® being sunsetted?  

The card technology was developed 20 years ago, and the hardware needed to support SentriCards® is no longer supported by the manufacturer.  

In addition , advancements in technology have made the card obsolete, as Realtors® have a wider variety of home access features that cannot be accessed simply through a key card. Across real estate and many other industries, Bluetooth® technology and connectivity is the new standard for mobile business needs.  

What do I have to do as an agent to avoid interruption? 

You will need to download and use the SentriKey® Real Estate mobile app to continue using the SentriLock system to show properties. While the card will work on your own boxes at this time, the app will allow you to access other agents’ boxes and keep up with the industry standard. 
 
Having trouble downloading or using the app? NVAR Staff can assist you and walk you through the steps to open your key compartment, assign to a listing, release your shackle and more.  
 
In addition, there is a vast library of video tutorials and content available through SentriLock here
 
Click here to download the SentriKey® Real Estate Mobile App for iPhone.  
Click here to download the SentriKey® Real Estate Mobile App for Android. 

Are my old lockboxes obsolete? 

No, your existing lockboxes will continue to work. SentriLock’s SentriKey® Real Estate mobile app is compatible with all sentrilock lockboxes. To take full advantage of the features and functionality available through the app, we recommend using a Bluetooth®-enabled lockbox, but the app solution will work with all existing SentriLock previous-generation lockboxes. 

What type of box should I own? 

SentriLock recommends a Bluetooth®-enabled lockbox for the best possible experience. The SentriKey® Real Estate mobile app supports non-Bluetooth® lockboxes, with special measures available to ensure usability in areas with poor cellphone or Wi-Fi coverage. 

How do I open the key compartment on a non-Bluetooth® lockbox? 

  • Open the SentriKey® Real Estate mobile app.

  • Tap the View Nearby Properties button at the bottom of the page. The property list will be displayed. 

  • Tap the desired listing and authorize it with your PIN or Touch/Face ID. Tap OK. 

  • If a listing doesn’t show up, enter the lockbox serial number in the Search field. 

  • The SentriKey® Real Estate mobile app will present you with a code to key into the lockbox. 

 

How do I release the shackle on a non-Bluetooth® lockbox? 

  • Open the SentriKey® Real Estate mobile app. 

  • Tap on the three lines in the upper left-hand corner. 

  • Navigate to My Lockboxes and tap Release Shackle. 

  • Select Get Shackle Release Code at the bottom of the page. 

  • Select the listing or lockbox serial number and specify the date. 

  • The SentriKey® Real Estate mobile app will present you with the shackle code to key into the lockbox. 

Can I access the lockbox with the SentriKey® Real Estate mobile app when I am outside of cell coverage? 

Yes. Cellular service is not required to open a Bluetooth®-enabled lockbox. SentriLock therefore recommends the use of a Bluetooth®-enabled lockbox in an area with limited to no cell coverage. 

Watch this video: How to Access a Bluetooth® Lockbox Without Data or Wi-FI 

Non-Bluetooth® lockboxes can be accessed through app-generated codes entered via the lockbox keypad. This requires more advanced planning, if you are going to an area with limited or no cellphone coverage. 

You can open the box without cellphone coverage through an app-generated code entered via the lockbox keyboard. Click here for a product brief that explains this process or watch the video below. 

Watch this video: How to Acess a Non-Bluetooth® Lockbox Without Data or Wi-Fi 

How can I get help using the SentriKey® Real Estate mobile app? 

In addition to coming to the Realtor Store at NVAR Fairfax HQ, there are several other ways to get assistance or learn more when using the SentriKey® Real Estate mobile app. 

And, if you need immediate help or have questions, you can always call the Lockbox Customer Support Team at 1-513-618-5800 or email support@sentrilock.com from 8 a.m. to midnight, 7 days a week. Or, visit the Lockbox Support Page at your convenience. 

What is the status of the NVAR Lockbox Incentive Program? 

The NVAR Lockbox Incentive program is on pause. The incentive was tremendously successful when first launched in June 2021. Many members responded by purchasing new Bluetooth lockboxes at a discount with the trade-in of their old lockboxes. We intend to resume that incentive at the earliest opportunity once we're informed by SentriLock that their supply chain issues have been resolved. 

In Summary 

With this transition, the SentriKey Real Estate App will be the sole means of access for lockboxes. Blue boxes will still be functional in this app-only environment, even in areas with little or no cell signal. In these situations, you can generate the one-day code for the lockbox before you enter an area with no cell signal.  

Your cell phone will need to meet certain minimum specifications to use the SentriKey Real Estate App, specifically, the operating system your phone is running. The SentriKey App requires iOS version 13, released in September 2019, or if your phone is an Android, version 10, also released in September 2019. If your phone runs an operating system older than these, the app will not function properly. The details of which operating system your phone is running can be found in your phone’s settings , under the general category. 

For more information directly from SentriLock, please click here.