Lockbox Service

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Lockbox Incentive Program

NVAR has been notified by SentriLock that due to worldwide supply chain disruptions, they are not able to produce sufficient inventory to meet the current demand for new lockboxes.
In light of SentriLock's inability to produce and ship sufficient inventory, we are temporarily pausing the NVAR lockbox incentive program.
The incentive has been tremendously successful since it was first launched in June. Many of you responded by purchasing new Bluetooth lockboxes at a discount with the trade-in of your old lockboxes. We intend to resume that incentive at the earliest opportunity once we're informed by SentriLock that their supply chain issues have been resolved.
Please watch for additional communication from us on this issue and check this page for the latest updates, FAQ and tutorials.

SentriLock (FAQs)

  • What is a Lockbox?

  • How do I sign up for SentriLock?

  • How do I Ensure the App Works with No Cell Service?

  • How do I access a non-Bluetooth (navy blue) lockbox without a SentriCard® Key?

  • Why Should I upgrade my lockbox to a Bluetooth version?

  • What should SentriCard® users do now?

  • The card works for me, why should I switch?

  • Which jurisdictions offer access rights (Reciprocity) on your SentriKey System?

  • How Do I Assign My LockBox To Another Region or Association?

  • Do You Want to Keep DC Settings on?

  • How do I transfer ownership of a Lockbox?

  • Is there a way to recycle my old non-Bluetooth NXT lockboxes?

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About SentriLock

SentriLock is the official lockbox solution for the National Association of Realtors®. As the leading electronic lockbox manufacturer and leading provider of property access management solutions, SentriLock operates in support of Realtors® and the industry, offering an easy to use, reliable and secure system.

SentriLock contracts with local Realtor® Associations or MLSs to provide its products and services to Realtors® . You can purchase lockboxes through NVAR, where staff members can then authorize you for the SentriKey® Real Estate Mobile App, which allows you to manage your Lockbox inventory, view access logs, and control your personal settings related to lockbox features and more.


The future of real estate has arrived. We know how important a seamless on-the-market experience is for you and your clients; that's why we offer the latest lockbox technology.  

Harness the Power of your SentriKey® App

  • SentriLock has evaluated their keycard technology and concluded that they will be retiring the cards, and the non-Bluetooth lockboxes will become obsolete. This transition takes effect January 1, 2022. Instead of the SentriCard®, the SentriKey® Real Estate Mobile App will be the sole means of access for lockboxes.   
  • Advantages include:
    • Ability to access lockboxes without the need for Wi-Fi.
    • The refresh feature, which safeguards the private information linked to your account. This eliminates the possibility of Keycard loss or theft. 
    • No need for card renewals. 
    • Access to information regarding property listing and SentriLock partners. 

SentriLock has published a General Overview video of the SentriKey® Real Estate Mobile App, as well as a deeper dive into the application's Enhanced Features. 

Read more from our SentriLock announcement here

Click here to download the SentriKey® Real Estate Mobile App for iPhone. 
Click here to download the SentriKey® Real Estate Mobile App for Android.

Click here for SentriLock Registration

Blog Articles

Why the SentriCard® is being sunsetted.

Jun 9, 2021, 12:20 PM by Thomas Finney
On January 1, 2022, the SentriCard® is being sunsetted. Learn more.

On January 1, 2022, the SentriCard® is being sunsetted. The SentriCard® was introduced 16 years ago, and SentriLock® now has access to improved lockbox technology capabilities that benefit Realtors® and their clients.

There are several reasons why the keycard will no longer be used, and the SentriKey® Real Estate App will become the sole means of accessing SentriLock lockboxes.

  1. Difficulty in acquiring the necessary materials for manufacturing the keycards. The entire smart card industry no longer has ready access to the materials and manufacturing services needed to produce the cards.
  2. Lack of innovation in the keycard technology. The technology and capabilities of the keycard have remained the same since their introduction 16 years ago. The app allows for many more features and can be updated to allow for additional enhancements as the field advances.
  3. Realtors® are naturally migrating to the Bluetooth boxes and many Realtors® already exclusively use the app for the seamless experience of accessing lockboxes. Non-Bluetooth lockboxes will be sunsetted after July 31, 2022.

NVAR is here to help throughout this transition to an app-based Bluetooth lockbox experience. To learn more click here.