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Professional Services strengthens and enhances the level of
professionalism in our industry through education and a formalized
complaint process.
Ethics Questions
Whenever possible we try to educate and advise REALTOR®
members before a potential problem spins out of control. Staff
is available to answer general real estate questions, advise
on good business practices, or simply to lend another perspective
to your situation. If a problem cannot be resolved informally,
there is a complaint process for educating and disciplining
members who are found in violation of rules. Have an ethics
question? Click here.
Complaint Process
The Grievance Committee handles initial
review of formal written complaints and determines if the rules
apply. If the rules apply to the case, it is forwarded to the
Professional Standards or Arbitration Committee for further
consideration. The Professional Standards Committee
provides the panels that hear evidence and issue decisions in
each disciplinary complaint. The Arbitration Committee
provides an alternative dispute resolution system to resolve
commission or other business disputes involving REALTORS®.
What is a REALTOR®?
The word REALTOR® is a registered collective membership
mark that identifies an individual as a real estate professional
who is a member of the National Association of REALTORS®
(NAR). When an individual member joins the Northern Virginia
Association of REALTORS® (NVAR), he or she is agreeing as
a condition of membership to follow the rules that govern members'
professional conduct. These rules include, but are not limited
to, the Code of Ethics and Standards of Practice of the National
Association of REALTORS®, NVAR Entrycard Rules and Regulations
that govern the use of the lockbox system, and NVAR Bylaws.
As a voluntary trade association, NVAR develops and maintains
rules that go beyond the minimum standards required by law.
NVAR members are committed to working together to create a higher
standard of integrity and service for the industry. |
